Wendy’s is an US based fast-food chain. It is famous all over the world. It was founded by Mr. Thomas on November 15 in the year 1969. The business shifted its HQs to Dublin, Ohio in the year 2006, January. Wendy’s was graded as worlds 3rd largest hamburger fast food chain.
As of December 31, 2018, there were roughly 6,711 total units which include 353 units owned by the company and the remaining 6,358 are a franchise owner.
The company is very much preffered for its products such as square hamburgers, sea salt fries, and their own invented frosty. Wendy’s is an American international fast-food chain.
The best about Wendy’s survey:
- At Wendy’s restaurant, they are all about serving up the fresh food
- even it means going an extra mile for the customer’s satisfaction.
- When any customer walks through the doors of Wendy’s, they offer what they can to make every customer feel at home.
- This is because their family extends through the community.
- Wendy’s prohibited more than two buyout offers from Triarc.
- They later came to be known as Arby’s Group and later as The Wendy’s Company.
The digital provision by Wendy’s:
They provide an app which is available on google and apple store that includes:
- Description of the menu.
- The company provides the best value.
- The company provides jobs on the same portal.
- By downloading the application, we could unlock exclusive offers.
- We could find the nearest location.
- We could order our food through phone and they deliver it at home.
- Customer can also customize his order.
Wendy’s attempt to become best-in-class in the way they purchase and practice the energy in the restaurant. The few ways in which they’ve made progress is given below:
- Use of LED lights for new and remodeled restaurants.
- Conversion of more than 500 restaurants to the exterior LED parking lot lighting.
- Conversion of more than 325 restaurants to more efficient walk-in cooler and freezer motors.
- Use of high-efficiency HVAC systems in new restaurant construction.
- Use of energy-efficient ENERGY STAR certified kitchen equipment when applicable.
Wendy’s customer survey includes:
The survey commences with the tag line “quality is our recipe” at the very middle top side of the page. They also remark that the survey is done for customer’s satisfaction and how significant and substantial the consumer’s feedback is for the company. They expect sincere feedbacks so that they could improve the company accordingly.
- Restaurant number.
- Date of visit.
- Time of visit.
- Languages to be selected.
- Terms of service.
- Privacy policies of the survey.
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Thus it is very crucial for the company that its customers could deliver feedback so that the company would grow more in all terms and accomplish customer satisfaction. Being a 95 percent franchised organization, their franchises play a big role in their business. Wendy’s reassure franchisees around the country to join the DOE’s Better Buildings Challenge.